All digital product sales are final. Due to the immediate access and non-returnable nature of digital products, Empowering OT Resources does not offer refunds, returns, or exchanges for digital products once a purchase has been completed, except where otherwise required by applicable law.

Customers are responsible for reviewing product descriptions and other available product information prior to completing a purchase to ensure that the product meets their needs.

If you experience a technical issue accessing, downloading, or using a purchased digital product, or believe you received an incorrect or incomplete file, please contact us at empoweringot@gmail.com. We will make reasonable efforts to assist with technical concerns, provide access to the correct files, or otherwise work with you toward an appropriate resolution.

While refunds are generally not provided for digital products, we value customer satisfaction and encourage customers to contact us directly with any concerns regarding their purchase.

Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be limited or excluded under applicable consumer protection laws.